Price of the goods, excluding shipping charges is indicated on the website petimer.ru. Price of the goods on the website may be changed by the Seller in its sole discretion. The price of goods ordered by the Purchaser can not be changed.
Payment for the goods is produced in the form of prepayment during the ordering process with: Credit card VISA, Master Card, Diners Club, payment system RBK Money. If you pay by credit card the Purchaser agrees to provide to the Seller, if requested, a copy of two pages of the passport holder of a credit card and a copy of a credit card on both sides (the card number must be closed, except for the last four digits), according to the rules of international payment systems in order to verify the identity of the owner and his eligibility to use the card.
Seller reserves the right without giving a reason to cancel the order, paid by credit card, in particular in case of failure to provide the information according to the terms of the above paragraph (by fax or by e-mail in the form of scanned copies), including when there is a doubt about their authenticity, within 14 days from the date of your order. Cost of the order is returned to the card holder.
When you buy an item at petimer.ru, you are buying directly from any of our approved Sellers based in the UK, Europe, USA, Australia and elsewhere in the world. Please refer to each product page to determine the shipping cost and method of the Seller.
TRACKING YOUR ORDERS
1. Sign in to your account using the username and password you specified when creating your account.
2. When Signed into your account, click the "Your Purchases" link and then click the order which you are interested in tracking.
3. The order will list every item you have purchased, along with a dispatch status and, if applicable, a tracking number and tracking website address:
"Pending" - this means that the order has not yet been dispatched. If the order has surpassed its estimated dispatch date, please contact us so that we can advise you of the delivery date.
"Dispatched" - this will be followed by the date of dispatch and there may be a tracking URL and number for your to track your delivery.
"Cancelled" - this means that we have received a request to cancel the particular item from your order.
4. Click on the tracking website address and enter the tracking number to get an update of your delivery status. Upon dispatch the order to you by the Seller you will recieve the dispatch confirmation on the email address provided by you along with the tracking number of the dispatched order.
5. If you need any further help tracking the status of your order, please contact us.
ORDERING ITEMS FROM MULTIPLE SELLERS
There are a few points to understand when ordering items from multiple Sellers in a single order:
1. Each Seller has their own shipping terms and costs, as specified on each product page.
2. Seller's are based in a variety of locations both within the United Kingdom, and internationally.
3. If you are ordering a product from another country, you may be responsible to pay Customs Import Duty in order to receive your item. This is your responsibility and not that of the Seller or of petimer.ru.
4. If you purchase multiple items, from multiple Sellers, you will be responsible for the combined costs of Shipping from each Seller. Your products may also arrive separately.
5. You should ensure that you will be available at your specified delivery address at the time and date of the estimated shipping arrival. This could be a home address, or for more convenience, a work address for example. If you are not available to receive the item, the courier will normally try to deliver your item the following day. However, you could be liable for a returned item fee, as well as the additional cost to redeliver your item.
If you're thinking of returning an item, please read our Returns Policy and contact us so that we may provide you with the correct returns address for your item.
I HAVEN'T RECEIVED EVERYTHING I ORDERED
Items you order from petimer.ru may sometimes be sent in more than one delivery. For example, you may receive multiple deliveries if your order contains an oversized item that needs to be dispatched separately. Or if you have ordered multiple items from multiple Sellers then each Seller will dispatch their goods individually. Regardless of the number of deliveries you receive, you'll only be charged the amount that was originally quoted to you at the time you placed your order.
THE SELLER HAS SENT ME THE WRONG STUFF
As soon as you find out you have received an incorrect item, you must contact us so that we can organise a return. You must return the original item to the Seller within 30 days. petimer.ru reserves the right to charge the price of the replacement to the payment card used for the original order if the item is not returned within 30 days of the date on which petimer.ru confirms we will issue a replacement. And if you've grown quite attached to the item and want to keep it, just let us know and we'll charge the cost of the item to the card you used to place the original order.
DUTIES AND TAXES
If the Seller of the item is located in a country outside of your own, you may be subject to import duties and taxes which are levied once the package reaches your country. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from a Seller at petimer.ru, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.